Pricing
How we charge for IT.
Most MSP websites hide pricing entirely because their billing structure is hard to defend in writing. Ours isn't. Here is exactly how it works.
The model in one sentence
Flat monthly fee, per-device, with a defined block of support hours included. Anything outside that block, we tell you the cost before we start.
What that means in practice
Your monthly invoice is predictable
The base managed-IT fee is the same number every month. It scales when you add or remove devices — not because we worked harder one month. Budget IT like you budget rent.
Support hours are included
The hours cover the day-to-day: helpdesk, monitoring, patching, security, vendor management, on-site within the Anchorage bowl. Most clients never come close to using them all.
Projects are quoted before they start
Office moves, M365 migrations, server retirements, network rebuilds — fixed scope, fixed price. You see the number before you commit. No end-of-month "we needed more time" calls.
No emergency rate for managed clients
If your network goes down at 9pm on a Saturday, the response is the same as a Tuesday morning. That is what the managed contract is for.
Licenses carry a transparent margin
M365 via our Pax8 agreement, Google direct, Huntress and others through their channels. A small reseller margin funds the operational work behind them, and your invoice itemizes every license.
Hardware is quoted with a stated margin
Switch, access point, or workstation: vendor cost plus a clearly disclosed margin for procurement, configuration, and warranty handling. Want to buy it yourself? We will quote that too and tell you which is smarter.
No hidden fees
Standard onboarding setup: zero. Anchorage-bowl travel: zero. After-hours emergency for managed clients: included. The fees that exist are quoted in writing first. No auto-renewal price hikes.
Why we don't publish a number on this page
Per-device pricing varies by device count, complexity, and what is included. A 12-person professional-services firm on all-Microsoft 365 endpoints is a different number than a 30-person trucking operation with on-prem servers, fleet phones, and warehouse networking. Anyone who quotes sight-unseen is making it up. After a 30-minute conversation we can give you a real range. After the free IT Health Check, an exact monthly fee.
What you get for the monthly fee
Most managed clients run 10–50 endpoints. Contracts are 12 months with month-to-month renewal after year one. No setup fee for standard onboarding, which runs 2–4 weeks in parallel with normal support.
✓ Unlimited helpdesk during business hours
✓ 24/7 monitoring and proactive maintenance
✓ Patch management on a tested schedule
✓ On-site service within the Anchorage bowl
✓ After-hours emergency support
✓ Huntress EDR on every endpoint
✓ Microsoft 365 / Google Workspace hardening
✓ MFA enforcement and conditional access
✓ Endpoint encryption (BitLocker / FileVault)
✓ Backup verification and incident response
✓ Vendor management (ISP, payment, SaaS)
✓ Quarterly business reviews and IT planning
Freeze Frame vs a typical Alaska shop
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